At Imperial, your privacy is as paramount as your comfort. We are committed to protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, utilize, and safeguard your data across our website, mobile applications, and bespoke guest services (collectively, our “Services”).
1. Information Collection
To provide a seamless and personalized luxury experience, we collect information through the following channels:
-
1.1 Personal Identification: We collect details provided during reservations, check-in, or when utilizing our concierge services. This includes your full name, residential address, contact details (email and phone), payment information, and any specific preferences or requirements you share to enhance your stay.
-
1.2 Automated Data: When engaging with our digital platforms, we automatically collect technical data such as IP addresses, browser types, and navigation patterns. This information helps us optimize our digital interface and understand the demographic trends of our global clientele.
2. Strategic Use of Information
We process your information with the highest level of discretion for the following purposes:
-
2.1 Service Excellence: To facilitate reservations, personalize your on-property experience, and respond to your bespoke requests with precision.
-
2.2 Curated Marketing: With your expressed consent, we may share invitations to exclusive events, seasonal offers, and newsletters. You maintain the right to opt-out of these communications at any time via the “unsubscribe” link or by contacting us directly.
-
2.3 Legal & Safety Compliance: We may disclose information when required by law or when necessary to protect the safety and rights of our guests, staff, and the integrity of the Imperial property.
3. Data Sharing & Disclosure
Imperial does not sell your personal data. Sharing only occurs under the following circumstances:
-
3.1 Trusted Partners: We collaborate with select third-party providers (e.g., secure payment gateways, IT specialists, and marketing consultants) who operate under strict confidentiality agreements to support our operations.
-
3.2 Corporate Transitions: In the event of a merger, acquisition, or asset sale, guest information may be transferred as a business asset, ensuring continuity of service under the terms of this policy.
-
3.3 Analytical Insights: We may utilize anonymized, aggregated data for internal research and to refine our service standards.
4. Commitment to Data Security
Imperial employs industry-leading technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. While we strive for absolute security, please be advised that no digital transmission is entirely exempt from risk.
5. Your Rights and Choices
As a valued guest, you hold full autonomy over your data:
-
Access & Rectification: You may request to review or update your personal records at any time.
-
Preference Management: You may modify your communication preferences or withdraw consent for marketing activities instantaneously.
6. Protection of Minors
Our Services are designed for an adult audience. We do not knowingly collect data from individuals under the age of 16. If we become aware of any such data collection, it will be purged from our systems immediately.
